Little Wheel

Terms and Conditions

Effective Date: June 18th, 2025

Welcome to Little Wheel Tech Ltd (“Little Wheel,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our platforms, including the Little Wheel mobile applications, website, services, and interactions with our authorized agents.

By using our services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

User Categories Covered

These Terms apply to: - Customers using the Little Wheel App - Customers onboarded and managed by Agents - Agents registered on the Little Wheel Agent App

Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using our services, you confirm that you meet these requirements.

Account Registration

A. App Customers:

  • You must provide accurate and complete information including your name, phone number, and identity verification documents (e.g., BVN, face scan).
  • You are responsible for maintaining the confidentiality of your login credentials.

B. Agent-Onboarded Customers:

  • Your account is created by a registered agent using your name, phone number, and photograph.
  • You will receive SMS updates on your transactions.

C. Agents:

  • You must complete the onboarding process including KYC verification, ID submission, and live selfie.
  • You agree to act responsibly when handling customer data and transactions.

Use of Services

You agree to:

  • Use the platform only for lawful and authorized purposes.
  • Not misrepresent your identity or provide false information.
  • Follow all operational guidelines provided by Little Wheel.
  • Immediately report any suspicious activity or security breaches.

Agents additionally agree to:

  • Only onboard real, verified customers.
  • Accurately record all transactions.
  • Never retain customer funds unlawfully.

Savings and Vaults

  • Customers can create or participate in savings vaults through the app or via agents.
  • Savings are recorded and visible on the app or communicated through SMS.
  • Vaults may have defined rules, durations, and withdrawal terms as disclosed during setup.

Withdrawals and Admin Fees

  • Withdrawals are subject to authentication and applicable fees based on your selected savings plan.
  • Admin fees are charged at the point of withdrawal and vary by frequency (daily, weekly, monthly).
  • If a customer withdraws mid-cycle, a one-time fee applies; continuation within the same cycle is fee-exempt, but crossing into a new cycle attracts a new fee.

Agent Earnings and Commission

  • Agents earn commissions based on activities such as onboarding customers, processing deposits, and withdrawals. They also earn commission by referring other agents.
  • Commissions are credited to their account and may be withdrawn to a bank or converted to credit for future transactions.
  • A standard platform fee may apply to commission withdrawals.

User Responsibilities

You are responsible for:

  • Keeping your account details secure
  • Ensuring your information is accurate and up-to-date
  • Reporting errors or fraudulent activities

Little Wheel is not responsible for:

  • Losses due to shared credentials
  • Unauthorized activities if you fail to report them